Frequently Asked Questions (FAQ)


Residential FAQ

Do you take magazines?

Yes. Please place them in your recycling cart.

Where should I place my garbage and recycling containers?

Please place them at the curb with the arrows pointing toward the street (in the alley for alley pickups). Place the containers at least 3 feet apart.

What time should garbage and recycling containers be out for pickup?

All containers should be out by 7:00 AM.

Do you recycle glass?

The only glass allowed in the recycling containers is unbroken glass beverage bottles and glass food jars.  We cannot recycle broken glass.

Do you recycle electronics?

Please do not put any electronic items in any Waste Connections container. The State of Colorado publishes these guidelines for electronic waste for residents.  They also publish a list of electronic recycling locations and a map of electronic recycling locations.

How often is recycling picked up?

Subscription residential recycling is picked up every other week. Commercial recycling pickup schedules are determined at the time the customer establishes an account.

Can I pay my bill online?

Yes. You can pay your bill online.

Do you take credit cards? Is there a fee? Which cards do you accept?

Yes. We take credit cards and there is no fee. We accept American Express, MasterCard and Visa.

What if I have extra items to be picked up?

Please call us 24 hours in advance of your pickup day at 719-591-5000. We can schedule an extra pickup or a large item pickup for an additional charge. 

What are your office hours?

We are open from 8:00 AM to 5:00 PM, Monday through Friday. Waste Connections of Colorado Springs operates on Saturdays for commercial and construction/roll-off customers, but our offices are closed.

What are your holiday hours?

Our Holiday Schedule is found under the Schedule section.  Residential: If the holiday falls on or before your scheduled pickup day (Monday through Friday), service will be delayed one day. (Example: Thanksgiving Day - Thursday customers will be picked up on Friday, Friday customers will be picked up Saturday).

Please see our holiday schedule for holidays that may impact your pickup schedule.

Commercial: Please contact customer service.

What is your billing cycle?

Residential customers are billed quarterly.  Commercial customers are billed on a monthly basis.

How should customers dispose of Hazardous Waste materials?

Waste Connections of Colorado Springs is not licensed to collect hazardous waste. To learn more about Colorado hazardous waste management and recycling, visit the Colorado Dept of Public Health and Environment.

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