Frequently Asked Questions (FAQ)

Residential Recyclebank

Residential FAQ

Do you take magazines?

Yes. Please place them in your recycling cart.

Where should I place my garbage and recycling containers?

Please place them at the curb with the arrows pointing toward the street (in the alley for alley pickups). Place the containers at least 3 feet apart.

What time should garbage and recycling containers be out for pickup?

All containers should be out by 7:00 AM.

Do you recycle glass?

The only glass allowed in the recycling containers is unbroken glass beverage bottles and glass food jars.  We cannot recycle broken glass.

Do you recycle electronics?

Please do not put any electronic items in any Waste Connections container. The State of Colorado publishes these guidelines for electronic waste for residents.  They also publish a list of electronic recycling locations and a map of electronic recycling locations.

How often is recycling picked up?

Subscription residential recycling is picked up every other week. Commercial recycling pickup schedules are determined at the time the customer establishes an account.

Can I pay my bill online?

Yes. You can pay your bill online.

Do you take credit cards? Is there a fee? Which cards do you accept?

Yes. We take credit cards and there is no fee. We accept American Express, MasterCard and Visa.

What if I have extra items to be picked up?

Please call us 24 hours in advance of your pickup day at 719-591-5000. We can schedule an extra pickup or a large item pickup for an additional charge. 

What are your office hours?

We are open from 8:00 AM to 5:00 PM, Monday through Friday. Waste Connections of Colorado Springs operates on Saturdays for commercial and construction/roll-off customers, but our offices are closed.

What are your holiday hours?

Our Holiday Schedule is found under the Schedule section.  Residential: If the holiday falls on or before your scheduled pickup day (Monday through Friday), service will be delayed one day. (Example: Thanksgiving Day - Thursday customers will be picked up on Friday, Friday customers will be picked up Saturday).

Please see our holiday schedule for holidays that may impact your pickup schedule.

Commercial: Please contact customer service.

What is your billing cycle?

Residential customers are billed quarterly.  Commercial customers are billed on a monthly basis.

How should customers dispose of Hazardous Waste materials?

Waste Connections of Colorado Springs is not licensed to collect hazardous waste. To learn more about Colorado hazardous waste management and recycling, visit the Colorado Dept of Public Health and Environment.

Recyclebank FAQ

What is Recyclebank?

Recyclebank is the premier rewards and loyalty program that motivates people to recycle and to engage in environmentally-virtuous activities.

How do I activate my Recyclebank account to begin receiving points?

Please contact customer service for assistance.

How do I earn Recyclebank Points?

Your Recyclebank container will be weighed. The weight will be translated to Recyclebank points.

How many Recyclebank points can I earn each month or year?

Households have the opportunity to earn a maximum of 450 points per month and 5,400 points per year.

How can I use Recyclebank points?

The Recyclebank rewards program is fluid and dynamic. Recyclebank is constantly looking for new partners to create an exciting and rich rewards program. We cannot guarantee that reward partners will participate in the program for an extended period of time. Please check the Recyclebank website frequently for reward opportunities.

How can I order Recyclebank rewards?

Shop online or contact the Waste Connections of Colorado Springs customer service department at 719-591-5000 for assistance in ordering rewards.

What should I do if I have trouble accessing my account page online?

Please call a customer service representative with Waste Connections of Colorado Springs at 719-591-5000 for help with your account. We are available to answer questions or assist you with your account Monday through Friday from 8:00 AM to 5:00 PM.

Will the rewards in the program change?

Yes. Recyclebank is constantly adding new businesses to better serve you and rewards are subject to change. Partners can also decide to discontinue rewards or will have limited-time offers.

How long will it take for me to receive the rewards I ordered?

Rewards will arrive within 3 to 5 business days after your place your order.

What if I do not receive my rewards within the 3 to 5 day timeframe?

Please contact the Waste Connections of Colorado Springs customer service department for assistance at 719-591-5000.

Will my Recyclebank points expire?

Your Recyclebank points will accrue month-to-month for as long as you remain in the Recyclebank program. Recyclebank points expire only if there is no activity in your account for over 6 months.

Do Recyclebank rewards expire?

Some rewards have expiration dates, while some rewards are offered on a limited-time basis. Please check online (from your account page) or call the Waste Connections of Colorado Springs customer service team at 719-591-5000.

What do I do if I did not receive recycling credits?

If you need to report any missed credits, please call our customer service department at 719-591-5000.

What can I recycle?

Acceptable items for recycling are labeled on your Recyclebank container. You can also find this information on the Single-Stream Recycling Guide. If you do not have access to the Internet, customer care will mail you a printed list of acceptable items for the Recyclebank program.

What happens if I put items in my container that are not recyclable?

Placing items that are not recyclable in your container can negatively affect your Recyclebank account and can jeopardize the program for your neighbors.

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